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Business and Functional Architecture of End-to-End CRM Systems

Make the most of the technical capabilities of your Customer Relationship Management


Your company and your business are always at the core of our work. The way processes and workflows can be designed depends a lot on the specifics and capabilities of your systems, the system architecture, and the characteristic of your business environment.

To achieve a good systems setup we support you with the selection of suitable CRM systems and their functional integration into your systems landscape.

We focus on the Microsoft 365 environment when it comes to functional architecture. The seamless integration within the Microsoft system landscape including Office, CE and ERP components provides a multitude of advantages and synergies. We also focus on interfaces of the Microsoft modules and components with other ERP, BI and Sales software.

Our expertise and comprehensive practical experience in functional architecture includes the following systems:

  • Microsoft Dynamics 365 Sales, Marketing, Field Services, Finance, Business Central
  • Microsoft Power Platform with Power Apps and Power Automate
  • Microsoft DataVerse and Power BI
  • Microsoft Office 365


We also support you with the integration and interfaces from Microsoft 365 to connected systems:

  • Sales and quotation software
  • ERP systems and middleware
  • E-Shopping applications such as EDI, Shopify, PayPal etc.
  • Service systems such as ServiceNow, Matrix42


We facilitate projects with:


  • Jira and Confluence
  • MS DevOps, digital project spaces in MS Teams and MS Planner

More Services

Process and Business Model Digitalization

Launch and Project Management for CRM Systems and Digital Workflows

Training Concepts and Key User Trainings

Customer Experience – Workflows, User Design, Interfaces

Management, Stakeholder, Team Communication